Terms of Service

Service Scope

XixiVPN provides international route connections and subscription management, with support for Windows / macOS / iOS / Android / Linux. The client and subscription are available through the user panel; see the Getting Started Guide for usage instructions. The service provides network connectivity only and does not include memberships to third-party websites, apps, or content platforms.

Regional policies, account eligibility, and content rules for third-party services are determined by those services. A network connection does not grant authorization to use related content. Route configurations may change due to maintenance or network adjustments. A subscription does not guarantee the ongoing availability of a specific exit location, regional content, or third-party features.

Account and Subscription Rules

No email address is required; you can create an account with a username and password. Keep your login credentials and subscription information secure, and do not publish subscription links. If you notice unusual access, change your password and report it through a user panel ticket.

There is no limit on the number of devices that can be online simultaneously, for devices used by the account holder. This does not permit sharing an account or subscription with others. Selling, renting, or transferring accounts, or splitting a subscription to provide network service to others, is prohibited. You are responsible for activity on devices under your control.

See the Privacy Policy for information about data handling. “Anonymous, no-logs” describes the service’s privacy policy and does not exempt users from their responsibility to comply with applicable rules.

Billing and Refunds

Monthly subscriptions are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date. When upgrading mid-cycle, the price difference is converted into remaining days. Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB; they expire when used and otherwise never expire. See the Plans page for all options.

Alipay / WeChat Pay / USDT are accepted. Before paying, check the selected plan, billing method, and data rules. Monthly subscriptions and data packages have different validity rules; monthly resets do not mean that data is kept permanently.

You may request a full refund for any reason within 14 days of your first payment. Submit your request through a user panel ticket and provide order information that can be used for verification. Do not submit your password or complete subscription link. You do not need to explain why you are dissatisfied to request a refund review. Updates on processing and payment receipt will be provided through the ticket; no fixed refund arrival time is promised.

Responsible Use

You must comply with the laws and regulations applicable where you are located and to your activities, as well as the rules of platforms you access. You may not use the service for fraud, invasion of others’ privacy, distribution of unlawful content, intellectual property infringement, malicious attacks, unauthorized system access, or similar activities.

Do not disrupt route operations, misuse connection resources, or interfere with other users’ normal use. Network acceleration does not change your responsibility for the content you access or your actions. If you cannot determine whether a particular use is lawful, stop that activity and seek appropriate advice independently.

Service Availability and Liability

Connection quality depends on your local network, carrier routing, device configuration, maintenance, and third-party platform policies; interruptions or changes in connection results may occur. XixiVPN does not guarantee uninterrupted connections, fixed speeds, or specific outcomes for any activity. If you encounter a problem, first check your local configuration, then provide a relevant description through a support ticket.

Responsibility for network failures beyond reasonable control, force majeure events, or changes to third-party services will be determined under applicable law and based on the actual cause. These terms do not exclude liability that cannot lawfully be excluded or affect any refund, remedy, or other rights you have under applicable law.

Account Termination and Changes to These Terms

If XixiVPN discovers unlawful use, resale or sharing, malicious attacks, or other serious violations of these terms, it may take necessary measures, such as restricting connections, suspending a subscription, or terminating an account. Measures will be proportionate to the actual risk. If you dispute a measure, you may submit an explanation through a ticket; fees and refunds will be handled in accordance with these terms and applicable law.

Changes to these terms will be published on this page with an updated date. Significant changes affecting subscription benefits will be explained in a site announcement or user panel notice, including how they apply. Changes will not automatically reduce statutory rights that have already accrued. Review any changes before continuing to use the service. If you have questions, contact support through a user panel ticket.